raj88 Privacy Policy

1 Introduction and Scope

raj88 ("we", "our", "platform") operates a safe and trusted online entertainment service for players in Bangladesh. This privacy policy ("policy") applies to the raj88.cam website and all related services.

Through this policy, we aim to be transparent about how your personal information is collected, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. Our privacy policy has been developed in accordance with international data protection standards.

By registering on the raj88 platform or using our services, you are considered to have read and accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2 Data Collection

raj88 collects user information through various methods. Below we have described in detail the types of information collected and how it is collected:

2.1 Registration Information

Information you provide when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language settings

2.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraud, raj88 may follow an identity verification process for withdrawal requests above a certain amount:

• Copy of National ID (NID) or passport
• Proof of address (e.g. utility bill or bank statement)
• Proof of ownership of payment method

2.3 Transaction Information

Information automatically recorded at the time of each financial transaction:

• Deposit and withdrawal amounts and timestamps
• Payment method (bKash, Nagad, Rocket, bank transfer)
• Transaction ID and status
• Balance change history

2.4 Automatically Collected Technical Information

Information automatically collected when you use the raj88 platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and usage patterns
• Referral source and page visit history

3 Purpose of Data Use

raj88 uses collected information only for defined and legitimate purposes. We process your information for the following reasons:

• Service Operation: Account creation, login, and delivery of a personalised experience.
• Financial Transaction Processing: Managing all financial activities related to deposits, withdrawals, and bonuses.
• Security and Fraud Prevention: Preventing illegal activity, money laundering, and the creation of multiple accounts.
• Age Verification: Ensuring access only to those aged 21 or above.
• Customer Support: Helping resolve issues via live chat and email.
• Responsible Gaming: Identifying unusual playing patterns to ensure player protection.
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Promotional Communications: (Only for users who have given consent) Informing about bonuses, promotions, and special offers.

raj88 does not use your information beyond the purposes stated above. We never sell your information or provide it to third parties for marketing purposes.

4 Data Storage and Security

raj88 uses industry-standard security technology to protect your personal information. The key features of our security framework are described below:

4.1 Technical Security Measures

• All data transmissions are protected by SSL (Secure Socket Layer) encryption.
• Sensitive information (passwords, payment details) is stored with AES-256 bit encryption.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments are conducted.

4.2 Access Controls

• Only authorised personnel are granted limited access to specific data.
• All staff are bound by strict confidentiality agreements.
• Internal system access is logged and audited.

4.3 User Responsibilities

You also play an important role in keeping your account secure:

• Use a strong and unique password.
• Never share your login details with anyone.
• Avoid logging in on public or shared devices.
• If you notice any suspicious activity, notify our support team immediately.

5 Sharing Data with Third Parties

raj88 never sells your personal information. However, limited information may be shared with the following trusted third parties where it is essential for operating the service:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers. These organisations follow their own strict privacy policies.

5.2 Technology and Service Partners

Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) may be provided with the minimum session information required to operate their games on the platform.

5.3 Legal Obligations

raj88 is legally required to provide information to the relevant authorities in the following circumstances:

• Upon a valid court order or at the request of an investigating authority.
• For reporting suspicious transactions under anti-money laundering (AML) regulations.
• To assist in preventing and investigating fraudulent activity.

Outside of the cases mentioned above, raj88 does not disclose your personal information to any other third party.

6 Cookies and Tracking Technologies

The raj88 website uses cookies and similar technologies to improve your experience and ensure the functionality of the platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, carry out security verification, and run the platform's core functions.
• Functionality Cookies: Used to remember your language preferences, game settings, and customisation information.
• Analytics Cookies: Used to analyse platform usage patterns in order to improve the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may cause some key platform functions to not work properly.

7 Your Rights

raj88 believes you should have full control over your own personal information. You have the following rights in this regard:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Data Portability: You can request your information in a structured and accessible format.
• Withdrawal of Marketing Communications: You can stop receiving promotional emails or messages at any time.

To exercise any of the above rights, please contact our support team. We generally respond to requests within 30 business days.

8 Protection of Minors

raj88 is firmly committed to the protection of minors. Our services are for those aged 21 or above only.

We do not intentionally collect any personal information from those under the age of 21. An age verification process is carried out at the time of registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.

If you believe a minor has gained access to our platform, please notify us immediately.

9 Data Retention Period

raj88 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for the minimum period required by legal obligations.
• Transaction Records: Financial transaction information is retained in accordance with legal requirements.
• KYC Documents: Identity verification documents are retained until the end of the legally required retention period.
• Technical Logs: System logs and analytics data are generally retained for a short period.

After the specified retention period has passed, data is securely and permanently deleted or anonymized.

10 Policy Changes

raj88 reserves the right to revise this privacy policy from time to time. Updates may be necessary due to changes in the scope of services, the addition of new technologies, or changes in legal obligations.

For significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page periodically.

11 Contact & Complaints

To ask any questions or leave comments about this privacy policy, or to submit a request to exercise your rights over your data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website

We treat your privacy as our top priority and are committed to handling all requests promptly and carefully.